Returns & Exchanges

At Official Store, we want you to be completely satisfied with your home decor and furniture purchases. If an item isn't the perfect fit for your space, you can return it within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack with Care

  Place the items in their original packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.

• 3.
  Attach the Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your package.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking number; your refund will be processed within 5-7 business days of receipt.